> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trypost.it/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with TryPost Cloud and self-hosted deployments

Sometimes things go wrong, or you need a hand.

<Note>
  The **self-hosted** version of TryPost is supported by the community in their free time, on a best-effort basis. Post your question and be patient.
</Note>

<Columns cols={2}>
  <Card title="Discord" icon="discord" href="https://trypost.it/discord">
    Flexible chat with screenshots and screen sharing — usually the fastest way to get help.
  </Card>

  <Card title="GitHub Discussions" icon="comments" href="https://github.com/trypostit/trypost/discussions">
    Backup option if you can't use Discord, or prefer an async thread.
  </Card>
</Columns>

## TryPost Cloud — billing

For questions specific to a paid TryPost Cloud subscription (refunds, invoice changes, plan changes, account closure):

* Use the **in-app chat** inside [TryPost Cloud](https://app.trypost.it) — open the chat widget while you're signed in. That's the right place for billing and account issues.
* **GitHub Issues** are for bugs in the open-source app, not for billing.
* Don't share API keys, OAuth secrets, or payment details in Discord or other public channels.

Before opening a billing conversation, check [Plans & billing](/knowledge-base/plans-and-billing) — many billing questions are answered there.

## How to ask for support effectively

Follow this order when you ask for help: **Goal → Environment → Changes → Results**.

### Goal

Explain what you were trying to do:

* *I want to schedule a LinkedIn carousel for Friday at 6pm*
* *I want to run TryPost in Docker on a VPS*
* *I want to connect Instagram via Facebook Business*

### Environment

Share the relevant parts of your environment.

Web app issues — browser and OS:

* *I'm using Chrome on macOS*
* *I'm using Firefox on Windows 11*

Self-hosted / install issues — machine and how you installed:

* *I'm on Ubuntu 24.04 with PHP 8.3, PostgreSQL, and Redis*
* *This is a fresh Docker install on a Hetzner CX22*
* *I'm on TryPost Cloud*

### Changes

What changed before it broke?

* *I updated my browser and now…*
* *I pulled the latest release and now…*
* *This used to work, but now…*

### Results

What happened, and what did you expect?

* *I see a blank screen*
* *I get a `402 Active subscription required` response*
* *The post stays stuck in `publishing`*
* *I expected the Instagram account picker, but got an error*

Include screenshots, logs, or the exact error message when you can. That usually cuts the back-and-forth in half.